Shipping policy
SHIPPING TIMES
Pre-Made Items:
Orders are processed within 1–2 business days and delivered within 2–7 business days after dispatch.
Pre-Order Items:
Please allow 4–8 weeks for your order to be dispatched after processing.
WORLDWIDE DELIVERY
Processing Time:
All orders are processed within 1–3 business days.
Estimated Delivery Times:
- UK Orders: 2–7 business days
- International Orders: 3–14 business days (after dispatch)
Please note that delivery times are estimates and may vary depending on your local postal service and customs processing.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order size.
The full cost, including shipping, will be displayed before purchase.
CUSTOMS, DUTIES & IMPORT TAXES
For all international orders, including orders over £125, import duties, taxes, and customs fees may apply depending on your country’s regulations.
These charges are:
- Determined by your local customs authority
- Not included in your order total
- The sole responsibility of the customer
We recommend contacting us or your local customs office for more information before placing an order if you are unsure.
REFUSED SHIPMENTS & CUSTOMS CHARGES
If a parcel is refused or not accepted due to unpaid customs duties, taxes, or import fees:
- The order will be returned back to us
- A refund will be issued once the item has been received and inspected
- Original shipping costs are non-refundable
- Any return shipping fees, customs charges, or handling fees incurred will be deducted from the refund